Where is dig­i­tal­i­sa­tion tak­ing us? Dig­i­tal­i­sa­tion is a tool and not a goal. Is there enough dis­cus­sion regard­ing what we want to achieve and where the dig­i­tal age should be head­ing? Or are we so over­whelmed by the result­ing com­plex­i­ty and uncer­tain­ty that most of us react with either agony, fear or anger? If the lat­ter out­come is the case, rad­i­cal­i­sa­tion seems to be an inevitable con­se­quence. Or is it?

Con­tin­u­ing with her series of Duet inter­views, Dr Cal­daro­la, author of Big Data and Law, and Prof. Ran­dall P. White, best-sell­ing author of sev­er­al busi­ness books and lead­er­ship expert, dis­cuss whether empow­er­ing empa­thy is a solu­tion for rad­i­cal­i­sa­tion and what “dig­i­tal” empa­thy could look like. They also con­sid­er how it could be prac­ticed in the mod­ern era of machines, quan­ti­ta­tive meth­ods as well as an increas­ing lack of imma­nent human inter­ac­tion due to today’s chal­lenges which now involve work­ing from home, hav­ing class­es at home, online shop­ping and similar.